Privacy Policy

TWC – The Wellness Collective is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thewellnesscollective.ai or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Health-related information you voluntarily provide (for coaching purposes)

Technical Data

• IP address
• Browser type
• Operating system
• Referral URLs
• Pages visited and time spent

2. How We Use Your Information

We use your information to:

• Deliver coaching services
• Communicate with you
• Customize your experience
• Improve our website and services
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (UK GDPR)

We collect and process your personal data under the following lawful bases:

• Consent (e.g., when you sign up for our newsletter or programs)
• Contractual necessity (e.g., to provide coaching services)
• Legal obligation
• Legitimate interest (e.g., to improve our offerings)

4. Cookies and Tracking

We may use cookies and similar technologies to enhance your experience. You can adjust your browser settings to refuse cookies, but some features may not function properly.

5. Data Sharing

We may share your data with:

• Third-party service providers
• Legal authorities, if required by law
• Business partners only with your consent

All third parties are required to protect your data under data protection laws.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at: annie@twc.services

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no internet-based service can be completely secure.

9. International Transfers

If your data is transferred outside the UK, we ensure it is protected through approved mechanisms such as standard contractual clauses.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly. Continued use of our Services after changes means you accept the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: annie@twc.services
Website: www.thewellnesscollective.ai