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Terms and Conditions

Effective Date: 05/05/2025

Welcome to TWC – The Wellness Collective. These Terms and Conditions govern your use of our website located at www.thewellnesscollective.ai and any services, content, and resources we provide.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 18 years old to use our Services. By using TWC, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding agreement.

2. Health Disclaimer

TWC provides wellness, lifestyle, and health coaching services for educational and informational purposes only. We are not licensed medical professionals and do not diagnose, treat, or cure any disease or medical condition. Always consult with a qualified healthcare provider before making changes to your diet, exercise, medication, or overall health regimen.

3. User Responsibilities

You agree to:

  • Provide accurate and current information.
  • Use the Services only for lawful purposes.
  • Refrain from sharing false or misleading content.
  • Maintain the confidentiality of your login credentials.

4. Coaching Services

TWC offers coaching through scheduled sessions. Any advice provided is tailored to the information you share. Your success depends on your own efforts, commitment, and follow-through.

5. Payments and Refunds

Payment is required in advance unless otherwise agreed. Refunds may be granted at our sole discretion. Cancellations made within 24 hours of a scheduled session will be considered a late cancellation and are non-refundable. We understand that emergencies happen, and in such cases, you may contact us to request a one-time exception, which will be reviewed on a case-by-case basis. No-shows without notice will also be considered non-refundable.

6. Intellectual Property

All content on our website—including text, logos, and downloadable materials—is the property of TWC and protected by intellectual property laws. You may not copy, reproduce, or distribute any content without written permission.

7. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content, privacy practices, or accuracy. Access them at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, TWC shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Services.

9. Indemnification

You agree to indemnify and hold harmless TWC, its affiliates, and staff from any claims, damages, liabilities, and expenses arising out of your use of the Services or your breach of these Terms.

10. Privacy Policy

Your use of our Services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and safeguard your information.

11. Termination

We reserve the right to suspend or terminate your access to the Services at our sole discretion, without notice, for any reason, including if you breach these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. You agree that any disputes arising out of or relating to these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts located in London, United Kingdom.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: annie@twc.services
Website: www.thewellnesscollective.ai